Refund Policy

Effective Date: June 1, 2026

At Goodfellow Mechanical, we take pride in providing honest, professional, and high-quality HVAC services. This Refund Policy outlines the circumstances under which refunds may or may not be available.

Service Calls and Diagnostic Fees

Diagnostic fees, service call fees, trip charges, and after-hours service fees are non-refundable once a technician has been dispatched and services have been performed.

These fees compensate for travel time, diagnostic expertise, and the evaluation of your HVAC system.

Repairs

Once a repair has been completed and approved by the customer, labor charges are generally non-refundable.

If a repair fails during the applicable warranty period due to workmanship or a defective part supplied by Goodfellow Mechanical, we will make reasonable efforts to correct the issue in accordance with our warranty policy.

Refunds will not be issued for:

Existing system defects unrelated to the completed repair
Pre-existing equipment conditions
Manufacturer defects outside our control
Customer-requested changes after work has been completed
Equipment replacement recommendations that are declined by the customer

Equipment, Parts, and Special Orders

Special-order parts, custom materials, and equipment purchases are generally non-refundable once ordered.

Returned parts or equipment may be subject to manufacturer restocking fees, shipping charges, or supplier return policies.

Any approved refund for returned equipment will be reduced by applicable restocking or processing fees.

Installations

Deposits paid for equipment installations may be refundable prior to equipment ordering or project commencement.

Once equipment has been ordered, permits have been obtained, materials have been purchased, or work has begun, deposits may become partially or fully non-refundable.

Any refund requests related to installation projects will be reviewed on a case-by-case basis.

Maintenance Services and Cleanings

Maintenance services, tune-ups, inspections, drain cleanings, evaporator coil cleanings, and blower cleanings are non-refundable once completed.

These services are performed based on the condition of the system at the time of service and cannot guarantee future system performance.

Membership Plans

If Goodfellow Mechanical offers maintenance agreements or membership plans, cancellation terms will be governed by the terms provided at enrollment.

Any earned discounts, completed services, or promotional benefits may be deducted from any eligible refund.

Warranty Service

Goodfellow Mechanical stands behind its workmanship.

Approved warranty claims will generally be resolved through repair or replacement of covered components rather than monetary refunds.

Warranty coverage is subject to the terms provided on the original invoice and any applicable manufacturer warranties.

Refund Request Process

Customers requesting a refund must contact Goodfellow Mechanical within a reasonable time after the service was performed.

Please provide:

Customer name
Service address
Date of service
Invoice number (if available)
Description of the concern

Refund requests will be reviewed and responded to within a reasonable timeframe.

Limitation of Liability

Goodfellow Mechanical's liability shall be limited to the amount paid for the specific service in question. Under no circumstances shall Goodfellow Mechanical be responsible for indirect, incidental, special, or consequential damages arising from the use of our services.

Contact Us

If you have questions regarding these Terms and Conditions, please contact:

Goodfellow Mechanical
Residential & Light Commercial HVAC Services
Phoenix Metropolitan Area, Arizona

Phone: 602-391-9637
Email: admin@goodfellowmechanical.net
Website: http://www.goodfellowmechanical.net

Additional Warranty Information

Repair workmanship is warranted for 1 year unless otherwise stated in writing.
Drain cleaning services carry a 30-day workmanship guarantee.
Evaporator coil cleanings and blower wheel cleanings carry no warranty, as future cleanliness and system conditions are outside Goodfellow Mechanical's control.
Manufacturer warranties apply only to parts and equipment covered by the manufacturer and are subject to the manufacturer's terms and conditions.